YES! Trauma informed care and leadership are so important. Two things I have found that have helped me more easily maintain a trauma informed mind set is 1. (As mentioned in the article) assume everyone is carrying some form of trauma with them. Worst case scenario you treat someone with more care than they need and 2. Knowing that trauma can be subjective. Someone may be sharing something with you that seems small but for them was and is huge.
I actually just gave a presentation at AIMHO on trauma and crisis that touched on some of this. Love seeing this here
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